FAQs

Advance online booking is recommended, especially for snow tubing which often sells out.

In-person purchases are possible but not guaranteed; online booking is advised.

⚠️ IMPORTANT – PLEASE READ FIRST ⚠️

We CANNOT exchange lift tickets or rentals for you. All exchanges must be completed through your online account. Please follow the steps below before calling for assistance.

Please note:

• There is a $10 fee per item switched (each lift ticket or rental counts as one item).

• If the new date has a higher lift ticket price, an additional charge will apply.

Step-by-Step Instructions to Exchange Lift Tickets & Rentals

Step 1

Go to shop.skiholidaymtn.com

Step 2

Click “My Account” from the menu in the top right-hand corner.

Step 3

Log into your account or create an account.

• To create an account, enter your email address and click “Send Registration Email.”

• You will receive an email with a link to create a new password and complete registration.

• Don’t forget to check the CAPTCHA box.

Step 4

Check your email and click the link to create your password.

• This email may take a few minutes to arrive.

• Be sure to check your spam/junk folder if you don’t see it.

Step 5

Once logged in, locate your tickets and rentals under “Upcoming Visits.”

• Check the box under “Reschedule” for each item you want to move.

Step 6

Choose a new date from the drop-down menu.

• The system will automatically calculate the $10 exchange fee per item.

• Any price difference between dates will also be shown.

Step 7

Enter your billing information and select “Click to reschedule and pay fees.”

✅ Once payment is completed, your tickets and/or rentals will be successfully moved to the new date.

Tickets are nonrefundable—but date changes are allowed prior to your reserved day.

No a lift ticket is required for any access to the learning center.

You must have a lift ticket and full equipment to be on the learning center hill.

Wear warm, layered clothing with waterproof pants/jacket, gloves, and a hat. Sunglasses or goggles are recommended.

• Ski rentals include skis, boots, and poles.
• Snowboard rentals include a snowboard and boots.

Helmets are optional but encouraged. They are not included and must be purchased separately.

• Ski boots: Toddler size 6 to adult 17
• Skis: 70 cm to 170 cm
• Snowboard boots: Toddler size 10 to adult 12
• Snowboards: 80 cm to 160 cm

Yes, changes can be made at the front counter in South Lodge for an exchange fee.

No; they do not service personal gear.

No; unfortunately, due to liability we cannot rent half of the equipment. You must use both our boots and our skis/snowboard.

Contact Holiday Mountain immediately at (845) 796-3161. A $350 late fee may apply.

• Single tube: Minimum height 42 inches
• Double tube: Riders must be 42 inches or smaller and accompanied by an adult

Wear warm, layered clothing with waterproof pants/jacket, gloves, and a hat. For tubing, durable, treaded winter boots are suggested.

Yes, lessons are highly encouraged, especially for first timers, and are taught by skilled instructors.

Arrive about 1 hour early for ticket and rental pickup. Line up 5–10 minutes before the lesson begins. Parents can relax in the South Lodge cafeteria or Lift Room bar.

No a lift ticket is required for any access to the learning center.

You must have a lift ticket and full equipment to be on the learning center hill.

• The multiweek programs run for 8 weekends starting January 3-4. Sessions for the Mountaineers and Alpine Race Program are every Saturday and Sunday from 10:00 AM to 3:00 PM, with a one-hour lunch break from 12:00 PM–1:00 PM. The Kinderski Program sessions are every Saturday and Sunday with an AM session from 9:00 AM to 12:00 PM and a PM session from 1:00 PM to 4:00 PM.
• Please note there is no program over Presidents Weekend (February 14-15).

Holiday Mountain is located in Sullivan County, NY which is in the Catskills region.

No; Holiday Mountain is a cashless venue.

The mountain offers all-skill-level trails, equipment rentals, ski/snowboard lessons, and weekend snow tubing at the North Lodge. Check out our First Timers Guide for all the information you need!