FAQ's
Season Passes
What are the passholder benefits?
- Full Passes Valid ANYTIME – no blackout dates. You can go straight to lifts – no lift ticket check-in lines – no reservations needed.
- 25/26 Season FREE & DISCOUNTED tickets at partnering mountains (excludes season night and twilight passes) Plattekill Mountain, Titus Mountain, Thunder Ridge Ski Area, and Steeplechase Ski Hill.
Lift Tickets & Rentals
What are your hours?
Monday: Closed
Tuesday–Thursday: 3 pm–8 pm
Friday: 12 pm–9 pm
Saturday: 9 am–9 pm
Sunday: 9 am–5 pm
Do I have to purchase tickets ahead of time?
Advance online booking is recommended, especially for snow tubing which often sells out.
Can I pay at the mountain?
In-person purchases are possible but not guaranteed; online booking is advised.
Can I change my ticket to another day?
Yes, but it must be done before your reserved date. There is a minimum $5 fee per ticket.
If I cannot make it, can I get a refund?
Tickets are nonrefundable—but date changes are allowed prior to your reserved day.
Can I help my child ski on the beginner trail without a ticket?
No a lift ticket is required for any access to the learning center.
Can I walk on the learning center to assist my child?
You must have a lift ticket and full equipment to be on the learning center hill.
What should we bring?
Wear warm, layered clothing with waterproof pants/jacket, gloves, and a hat. Sunglasses or goggles are recommended.
What is included in my rental package?
- Ski rentals include skis, boots, and poles.
- Snowboard rentals include a snowboard and boots.
Is a helmet required? Is it included in my rental package?
Helmets are optional but encouraged. They are not included and must be purchased separately.
What sizes do you offer for rentals?
- Ski boots: Toddler size 6 to adult 17
- Skis: 70 cm to 170 cm
- Snowboard boots: Toddler size 10 to adult 12
- Snowboards: 80 cm to 160 cm
Can I change my rental package?
Yes, changes can be made at the front counter in South Lodge for an exchange fee.
Do you tune, repair, or wax personal equipment?
No; they do not service personal gear.
Can I rent just boots or just skis/snowboard?
No; unfortunately, due to liability we cannot rent half of the equipment. You must use both our boots and our skis/snowboard.
I forgot to return my rentals. What should I do?
Contact Holiday Mountain immediately at (845) 796-3161. A $350 late fee may apply.
Snow Tubing
Can I bring my own sled?
No; sleds or similar items are prohibited. Snow tubing is available for $25.
Is there a height requirement for tubing?
- Single tube: Minimum height 42 inches
- Double tube: Riders must be 42 inches or smaller and accompanied by an adult
What should we bring?
Wear warm, layered clothing with waterproof pants/jacket, gloves, and a hat. For tubing, durable, treaded winter boots are suggested.
Lessons
What is included in my lesson?
Lessons only include instruction. They do not include rentals or lift tickets. A lift ticket or pass and ski or snowboard equipment is required to participate in a lesson.
I’ve never skied or snowboarded before. Should I take a lesson?
Yes, lessons are highly encouraged, especially for first timers, and are taught by skilled instructors.
I booked my lesson. What’s next?
Arrive about 1 hour early for ticket and rental pickup. Line up 5–10 minutes before the lesson begins. Parents can relax in the South Lodge cafeteria or Lift Room bar.
Can I help my child ski on the beginner trail without a ticket?
No a lift ticket is required for any access to the learning center.
Can I walk on the learning center to assist my child?
You must have a lift ticket and full equipment to be on the learning center hill.
Multiweek Programs
What is included in the multiweek programs?
Multiweek Programs only include the 8-week long programs themselves. They do not include season passes, rentals or lift tickets. A lift ticket or season pass, and ski or snowboard equipment is required to participate.
When do the programs take place?
- The multiweek programs run for 8 weekends starting January 3-4. Sessions for the Mountaineers and Alpine Race Program are every Saturday and Sunday from 10:00 AM to 3:00 PM, with a one-hour lunch break from 12:00 PM–1:00 PM. The Kinderski Program sessions are every Saturday and Sunday with an AM session from 9:00 AM to 12:00 PM and a PM session from 1:00 PM to 4:00 PM.
- Please note there is no program over Presidents Weekend (February 14-15).
Directions
How far is Holiday Mountain from NYC?
Holiday Mountain is approximately 1 hour and 20 minutes or 80 miles from the George Washington Bridge.
Where is Holiday Mountain located?
Holiday Mountain is located in Sullivan County, NY which is in the Catskills region.
Miscellaneous
Can I bring my dog or pet?
No; only service animals trained to assist individuals with disabilities are permitted.
Do you accept cash?
No; Holiday Mountain is a cashless venue.
What is there to do if I’ve never been to Holiday Mountain?
The mountain offers all-skill-level trails, equipment rentals, ski/snowboard lessons, and weekend snow tubing at the North Lodge. Check out our First Timers Guide for all the information you need!